Terms of Service

These Terms of Service ("Terms") are a legal agreement between you ("you," "your") and Hailo LLC, a Colorado limited liability company ("Hailo," "we," "us," "our"), governing your access to and use of the Hailo platform, including the desktop application, web application, and all associated services (collectively, the "Service").

By creating an account, installing Hailo, or using any part of the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Hailo is an all-in-one platform for filmmakers. It provides tools to manage clients, edit footage, and deliver finished work, including (without limitation):

• Client and project management
• Communication and scheduling integrations (Gmail, Google Calendar, and others)
• Footage processing, organization, and editorial assistance
• Branded client delivery pages
• Invoicing and payment workflows through third-party processors

Features available to you depend on your subscription tier and the integrations you choose to connect.

2. Accounts

You must provide accurate registration information and keep it current. You are responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately at stanton@hailo.studio if you suspect unauthorized access.

You must be at least 18 years old to use Hailo.

3. Subscription, billing, and refunds

• Hailo is offered as a paid subscription. Pricing is shown on hailo.studio and at signup.
• Subscriptions renew automatically each billing period at the then-current rate unless cancelled before the renewal date.
• Payments are processed by Stripe; you authorize Hailo and Stripe to charge your payment method for all fees.
• Hailo currently charges no application fee on payments your clients make to you through Hailo. Your payment processor's own fees still apply. If we ever introduce an application fee, it will be shown in your settings before any payment is processed.
• Cancellations take effect at the end of the current billing period. We do not pro-rate unused time.
• All fees are non-refundable except where required by law.

4. Your content

You retain all rights to the content you upload to or create within Hailo, including footage, photos, client records, brand assets, and final deliverables ("Your Content").

You grant Hailo a limited, non-exclusive, royalty-free license to host, store, process, transmit, and display Your Content solely as needed to operate the Service for you (e.g., rendering a delivery page, sending an email on your behalf, generating an edit). This license terminates when you delete the content or close your account, subject to the retention windows in our Privacy Policy.

You represent and warrant that you have the rights necessary to upload Your Content and to grant Hailo the license above, and that Your Content does not infringe any third party's rights.

Hailo is not your archive. Delivery pages are a way to send finished work to your clients, not a place to keep it. A gallery stays live for one year from delivery and then closes, and we do not hold your footage as a backup. Keep your own master copies of everything you upload, and do not rely on Hailo as the only copy of any file.

If you use Hailo's face comparison feature, any notice or consent the people you film are entitled to is your responsibility, not ours. Several states, including Illinois, Texas, Washington and Colorado, require written notice and consent before a person's face is measured, and that duty sits with the person filming. You confirm that you have the notice and consent the law requires where you shoot, or that you have turned the feature off in Settings, under Data and Learning.

5. Acceptable use

You agree not to:

• Use the Service to violate any law, regulation, or third-party right
• Upload or transmit content that is unlawful, infringing, defamatory, harassing, or sexually exploitative of minors
• Send spam or unsolicited commercial email through Hailo's integrations
• Attempt to interfere with, probe, or reverse-engineer the Service or its security
• Use automated means to scrape or extract data from the Service beyond what the official API (if any) allows
• Resell or sublicense the Service without our written permission
• Misrepresent your identity or impersonate another person
• Use the Service in any way that violates the terms of any connected third-party service (including Google's Terms of Service for connected Gmail/Calendar accounts)

We may suspend or terminate your account for violations.

6. Third-party services and integrations

Hailo integrates with third-party services including Google (Gmail, Calendar), Stripe, Square, and others. Your use of those services is governed by their own terms and privacy policies. Hailo is not responsible for third-party services and does not guarantee their availability.

When you connect a third-party account, you authorize Hailo to access that account on your behalf for the specific scopes you grant. You can disconnect any integration at any time in Settings.

7. Intellectual property

The Service, including all software, design, copy, and branding, is owned by Hailo LLC and protected by intellectual-property laws. These Terms do not grant you any right to use the Hailo name, logo, or trademarks except as needed to identify your use of the Service.

We welcome feedback. If you send us suggestions, you grant us a perpetual, royalty-free license to use them without restriction.

8. Beta and experimental features

Hailo may make beta or experimental features available. These are provided as-is, may change or be removed without notice, and are not subject to any service-level commitments.

9. Disclaimers

Hailo is a tool that assists your workflow; you remain solely responsible for the content you create, the emails you send through it, the calendar events you create, the invoices you send, and the deliverables you provide to your clients.

10. Limitation of liability

Some jurisdictions do not allow these limitations; in those jurisdictions our liability is limited to the smallest amount permitted by law.

11. Indemnification

You agree to indemnify and hold harmless Hailo LLC and its officers, employees, and agents from any claim, loss, or expense (including reasonable attorneys' fees) arising out of your use of the Service, your breach of these Terms, or your violation of any third-party right.

12. Termination

You may cancel your account at any time from inside Hailo or by emailing stanton@hailo.studio.

We may suspend or terminate your access if you breach these Terms, if required by law, or if continuing to provide the Service to you creates a material risk for Hailo or other users. We will use reasonable efforts to notify you in advance unless doing so would be unsafe or unlawful.

On termination, your right to use the Service ends. The provisions of these Terms that by their nature should survive (including Sections 4, 7, 9, 10, 11, 13, and 14) will survive.

13. Governing law, disputes, and arbitration

Please read this section. It affects how any dispute between you and Hailo gets resolved, it means most disputes are decided by an arbitrator rather than a court, and it gives up your right to bring or join a class action. You can opt out of it within thirty days and keep everything else in these Terms.

13.1 Governing law. These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws principles. The Federal Arbitration Act governs the interpretation and enforcement of this Section 13.

13.2 Talk to us first. Before either of us starts an arbitration or a lawsuit, the complaining party must send the other a written notice describing the problem and the relief sought. Send ours to stanton@hailo.studio; we will send yours to the email address on your account. Both of us agree to try in good faith to resolve it for sixty days from the date that notice is received. Neither of us may begin a proceeding before that sixty days is up, and any deadline for bringing a claim is paused while it runs.

13.3 Agreement to arbitrate. If we cannot resolve it, you and Hailo agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, or by the American Arbitration Association under its Commercial Arbitration Rules, and not in court, except as Section 13.6 provides.

13.4 How arbitration works. The arbitration will be held in Denver County, Colorado, or by videoconference or on written submissions at your election. Hailo will pay the administrator's filing and arbitrator fees for any claim of $25,000 or less, unless the arbitrator finds the claim frivolous. Each side otherwise bears its own costs and attorneys' fees, except where a statute provides otherwise. The arbitrator may award the same individual relief a court could, and the award is final and enforceable in any court of competent jurisdiction.

13.5 Individual basis only. You and Hailo agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding, except as Section 13.7 provides. A court, not an arbitrator, decides whether this paragraph is enforceable. If this paragraph is found unenforceable as to any claim or request for relief, that claim or request must be brought in court and is severed from the arbitration, and the rest of this Section 13 continues to apply to everything else.

13.6 What stays out of arbitration. Either of us may bring an individual claim in small claims court if it qualifies. Either of us may ask a court for an injunction or other equitable relief to stop actual or threatened infringement or misuse of intellectual property or confidential information. Nothing here prevents you from reporting a matter to a government agency.

13.7 Coordinated filings. If twenty-five or more demands for arbitration raising substantially similar claims are filed against Hailo by or with the assistance of the same law firm or coordinated group within a ninety-day period, the demands will be administered in staged batches of no more than fifty. The administrator will assign one arbitrator per batch, and the parties will attempt to resolve the remaining demands using the outcomes of the first batch as guidance before any further batch proceeds. Any statute of limitations is paused for all demands in the queue while that process runs.

13.8 Your right to opt out. You may reject this Section 13 by emailing stanton@hailo.studio within thirty days of first accepting these Terms, stating your name, the email address on your account, and that you are opting out of arbitration. Opting out affects nothing else in these Terms and will not affect your account in any way. If you opt out, disputes are heard in the state or federal courts located in Denver County, Colorado, to whose jurisdiction both of us consent.

13.9 Changes to this section. If we materially change this Section 13, the change will not apply to any dispute for which we already had actual notice.

13.10 Survival. This Section 13 survives the end of your account and of these Terms.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced inside the Hailo app and via email to the address on file. Continued use of the Service after the changes take effect constitutes acceptance.

15. Miscellaneous

These Terms, together with our Privacy Policy, are the entire agreement between you and Hailo regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

16. Copyright complaints

Hailo hosts films and photos that our customers upload. We respect copyright and we expect our customers to hold the rights to everything they put on Hailo, including any music in their films.

If you believe material on Hailo infringes a copyright you own or represent, send a written notice to our designated agent at the address below. To be effective, your notice must include:

• Your physical or electronic signature
• Identification of the copyrighted work you say has been infringed
• Identification of the material you say is infringing, with enough detail for us to find it (a link is best)
• Your address, telephone number, and email address
• A statement that you believe in good faith that the use is not authorized by the copyright owner, its agent, or the law
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf

When we receive an effective notice we will remove or disable access to the material and let the customer who posted it know. That customer may send us a counter-notification if they believe the material was removed by mistake or misidentification, and we will handle it as the Digital Millennium Copyright Act provides.

Repeat infringers. We will terminate the account of any customer who repeatedly infringes the copyrights of others.

Notices go to our designated agent, who is also registered with the U.S. Copyright Office:

Please note that under section 512(f) of the Digital Millennium Copyright Act, anyone who knowingly misrepresents that material is infringing may be liable for damages.

17. Contact