Ask clients for a Google review while the film is fresh

Ask a client for a Google review on the gallery

Open the gallery and click Review in the rail. Write the line that sits above the button (the placeholder reads "Loved it? Would you leave us a note?") and paste your Google review link. The couple sees your line and a button that opens the page where they write the review.

How do you ask a client to leave a Google review without it feeling like a chore? Keep the line short and in your own voice: name the film, say what a review means to a small studio, and stop there. Because the prompt sits on the page they come back to, it asks again every time they rewatch, with no follow-up from you.

The section shows or hides from the Layout panel like any other. If it is on with no link saved, Layout warns you it will show without a button.

A Google review link for clients, without a link generator

You do not need a separate Google review link generator. Under the field, Get your review link opens Google's own help page for finding it. Or paste what you already have: a Google Maps link to your business from the share button, a short g.page/r/ link, or a link containing ?cid=. When you click away from the field, Hailo turns it into the write-review link.

If the button opens Google Maps instead of the review form, paste the link again and click out of the field so it can be converted.

The emails after delivery

Click the clock icon (Lifecycle) at the top of the gallery editor. Four cards, each its own switch, send from your connected mailbox. The closing notice is on for every gallery; the other three stay off until you turn them on.

• 30-day check-in: a month after the link went out, a nudge to share the film with anyone who could not be there.
• Download reminder: at one week and three weeks, and it stops the moment they download or tell you their films are saved.
• Anniversary loop: on their first wedding anniversary, their gallery link comes back around.
• Closing notice: a month and a week before the gallery closes, a request to save their films, with more time on offer when your Stripe is connected.

Anniversary messages, check-ins and the offboarding email, written once

Click the pencil on any email to edit its subject and message. Tags such as their first name, the gallery link and your studio name fill themselves, and Preview shows the real email this couple would get. The wording you save is used for every gallery, so your client offboarding email template and your anniversary message to clients are written once. Want the check-in to ask for the review too? Reword it to say so.

Hailo will not send an email with a hole in it. Every lifecycle email has to carry the gallery link, and if a tag has no value for a couple, that email is held back. The status line under each card says when it sends, that it went out, or what is missing.

The post wedding thank you email, the one with the link in it, goes out after you publish: Send to couple opens a message you read and edit before it sends. For the rest of your client emails, see email templates.

Why the anniversary note is year one only

A gallery closes a year after its newest film upload, so a five-year note would point a couple at a link that stopped working long ago. The first anniversary note brings them back while the gallery is still up, and the closing notice carries the deadline. Both nudge the couple to download, which you can see in the gallery's view and download numbers.