HailHelp

How can we help?

Every screen, button and setting in Hailo, explained. Manage, Edit and Deliver.

Start here

What Hailo isLearn what the three wings hold, where each one opens, and what Hailo does not replace.
Install HailoDownload Hailo for Mac, put it in Applications, get through the first launch and reach the sign-in screen.
The onboarding wizardWalk through every step of Hailo's first-run setup, know which fields are required, and finish or skip the rest from Settings later.
The Leads listFind, filter and update every couple who has asked about your work, from the first inquiry to booked or lost.
Book a leadBuild the one link that rolls up the proposal, contract, questionnaire and deposit, send it, and watch the couple book.
Offload cardsCopy a wedding's cards to your drive with every file verified, then start the edit from the copied footage.
What Analyze doesLearn the stages an analysis run goes through, the four phases on the progress card, and what happens when you leave or close Hailo mid-run.
Create a galleryStart a new gallery for a couple in two steps, drop in the films and open the editor.

Browse by topic

Getting started

Install Hailo, sign in, set up your studio and learn how the three wings fit together.

Your account and studio

Studio profile and look, team members, themes, security, notifications and everything under Settings.

Leads and clients

Inquiry forms, the lead pipeline, client records and the client hub.

Bookings and projects

Turning a lead into a booked wedding, the project page, the calendar and your dashboard.

Proposals, contracts and questionnaires

Packages, the proposal builder, e-signing, questionnaires and templates.

Invoices and payments

Invoices, retainers, payment plans, getting paid by card, reminders and finance reports.

Email and automations

Connect your mailbox, send from Hailo, templates, merge fields and automated workflows.

Goals, reports and revenue

Yearly goals, revenue tracking and the reports that tell you how the studio is doing.

Resources, inspiration and community

The Resources library, your Inspiration film collection and the Community feed in the top bar.

Edit: getting footage in

Offloading cards, adding footage to a project, multi-day weddings and what Hailo detects on its own.

Edit: analysis and results

What happens when you press Analyze, the results screen, previews, labels and corrections.

Edit: films and Blueprints

Ceremony multicam, speeches, cutting to a song and building films from your analyzed footage.

Edit: sending to your editor

Handing a Hailo project to Premiere Pro, Final Cut Pro or DaVinci Resolve, and where files land.

Deliver: galleries

Uploading films, designing the gallery, looks, covers, chapters, downloads and protection.

Deliver: sharing with couples

Share links, custom domains, what the couple sees, reviews and 4K downloads.

Billing and plans

Plans, the free trial, usage, upgrading, cancelling and receipts from Hailo.

The desktop app

Downloading, installing, updating, where your data lives and the menu bar timer.

Gmail, Google Calendar, Stripe, Square, Instagram and the weather chip.

Troubleshooting

When something looks wrong: what to check, what the messages mean and how to reach us.

Security and privacy

Two-factor sign in, trusted devices, who can see what, your data and your clients' data.