The desktop app
Downloading, installing, updating, where your data lives and the menu bar timer.
10 articles
- System requirementsCheck that your Mac can run Hailo before you download it.
- Install and first launchWhat happens the first time Hailo opens, and why opening it a second time brings the running copy forward instead of starting another.
- UpdatesInstall a new version of Hailo from the Update tile in one click, with no password and no download to drag, and know what to do if an update fails.
- VersionsFind which version of Hailo you are running, understand why Manage and Deliver can be newer than it, and read the release notes.
- Quitting while Hailo worksKnow what Hailo asks when you quit during a film build or an analysis, what is kept, and how the 30-second wave-through works.
- Offline and reconnectingLearn what Hailo shows when the connection drops, what keeps working without internet, and what needs it.
- Logs and diagnosticsFind the diagnostic file support asks for and attach it to an email, using Finder.
- Uninstall HailoRemove Hailo from your Mac, including the menu bar timer and the folders it leaves behind.
- The menu bar time agentUnderstand the small Hailo icon in your menu bar, what it counts as editing time, the one optional permission, and where your hours show up.
- Two copies of HailoRecognise when an older copy of Hailo is still on your Mac, read the one-time message Hailo shows, and remove the old copy by hand.