A tour of Hailo Billing

Hailo Billing is the one page for your Hailo subscription: what plan you are on, whether anything needs your attention, how much of this cycle you have used, what you have paid and what comes next. Open it from Settings > Hailo Billing, or from the avatar menu with Billing.

The status header

The header has one job: tell you whether you are fine or need to act. It shows your plan name, a state chip, one line of explanation and, in three states, a button.

Chip	Line under it	Button
Free trial	"You're in your free trial. Nothing has been charged yet."	none
Active	The plan's blurb, for example "One filmmaker running the whole business."	none
Changing {date}	The plan's blurb. Shown when a downgrade is scheduled for your renewal date.	none here; Keep {Plan} appears on the timeline
Payment failed	"A renewal charge failed. Your plan stays live while we retry. Update your card before the retries run out."	Update card
Ending	"Canceled, and you keep everything until the date below. Reversible until then."	Keep my plan
Early access	"Free while you're on early access. The limits below are enforced."	none
Internal	"Internal account. Nothing is capped and nothing is billed."	none
No subscription	"Pick a plan below. Every plan starts with a 3-day free trial."	none

A second chip, {N}% off, appears next to the state while a discount is on your subscription.

Keep my plan undoes a pending cancel and shows "Welcome back. Your plan is active again." Update card opens Stripe's customer portal in a browser window. See Update your card and get receipts.

The timeline

Under the header is a vertical timeline. The solid nodes are your last three invoices, oldest first, and the dashed node at the end is what happens next.

Past invoices

Each invoice node shows the date and one of:

• Paid $99.00, with a Receipt link that opens the PDF in a browser window
• $99.00 awaiting payment
• Voided
• $99.00 unpaid

Only the last three appear here. The full archive is in Stripe's customer portal, behind Payment method & receipts at the bottom of the page.

The next node

Your state	The next node reads
Free trial	The day-4 date. "First charge of $99.00. Cancel before then and you pay nothing."
Active	Your renewal date. "Renews at $99.00." (or "Renews at $1,010.00 for the year")
Downgrade scheduled	The renewal date. "{New plan} starts, at $69 a month. You keep Studio until then." with a Keep Studio button that cancels the downgrade
Ending	The end date. "Your plan ends. No further charges. Resume before this date to keep it."
Payment failed	"Now. We're retrying the charge. If it keeps failing your plan ends."
No subscription	"Not yet. Nothing is scheduled. Pick a plan below to start."

Under the next node is the card on file, for example Visa ·4242, or "No payment method yet" before you subscribe.

Today: usage meters

The Today · {Plan} panel shows this cycle's usage, ordered so the meter closest to its limit is first: "Your usage this cycle, closest to its limit first. When a meter fills, that feature pauses until it resets." If your terms differ from what new members get, the drift lines sit at the top of this panel. Every meter is explained in Usage meters.

Under the meters sits the top-up block, Need more this cycle?, with the Add 2.5 hours · $25 button. See Buy more hours.

What you've run this cycle

Under the meters, What you've run this cycle lists the last eight analyses from the current billing cycle. Each row shows:

Column	What it means
Name	The project name, or "Analysis" if the run had none
Kind and date	Footage analysis or Blueprint build, then the date it finished, for example "Footage analysis · Sep 2"
Cost	For a footage analysis: the hours of handheld footage it used, for example "2.4 hours". For a Blueprint build: its place in your monthly allowance, for example "3 of 20".

A greyed "before hours were tracked" appears on older rows from before Hailo tracked footage length per run. Those rows do not count against this cycle. Runs from earlier cycles never appear here; the list is this cycle only, so it always matches the meters above it.

A build is never shown as "free". It costs one of your Blueprint builds, not hours, and the row says which one.

Plans: the tier cards

The section is titled Plans before you subscribe and Change what happens next once you have. With a subscription the sub-line reads "Moving up starts today and you pay only the difference for the rest of this period. Moving down waits for your renewal date, so you keep what you've already paid for."

A Monthly / Annual (Save 15%) toggle above the cards switches every price. If you arrived from the pricing page, the period you chose there is already selected and the plan you picked is marked.

Each card shows:

Line	Example
Name and chip	Studio with Yours, locked (or Current on early access), Scheduled on a plan you are moving to
Price	$99 /mo, or the annual figure when the toggle is on Annual
Blurb	"One filmmaker running the whole business."
Hours	10 hours of footage a month, with a delta such as +5 h or −5 h against your plan
Weddings	"About 4 weddings at 2.5 hours each"
Wings	"Manage, Edit and Deliver" or "Edit wing only"
Builds	20 blueprint builds / mo, with a delta such as +40
Delivery	100 GB of delivery a month with a delta such as +100 GB, or "No delivery" on Edit
Timing	"Starts today" on an upgrade, "Starts {renewal date}" on a downgrade

Deltas are coloured by direction, so a downgrade's −5 h reads as a loss and an upgrade's +10 h reads as a gain. The card you are on shows your locked terms; every other card shows today's offer.

The button on each card depends on where you stand:

Button	When
Current plan	Your plan. Below it, Switch to annual billing if you are on monthly
Upgrade to Pro	A plan above yours. Billed today, prorated
Switch to Edit	A plan below yours. Takes effect at renewal
Starts {date}	A downgrade you have already scheduled
Start with Studio	No subscription yet. Opens the trial checkout
Choose Studio	Same, on an early access account
Studio, soon	Hailo cannot take payment for that plan yet

Plans Hailo cannot charge for are hidden from the list, except the one you are on, which always shows. See Change plan.

The fine print

Under the cards:

• "Your price and limits are locked at what you bought. They only change when you switch plans or cancel." (shown once you have a locked plan). See Locked terms.
• "Every plan starts with a 3-day trial, card up front, nothing charged until day 4. A run already going always finishes. Rebuilding a wedding never re-analyzes it, so a build never costs hours. Annual billing saves 15%."

Payment method and receipts

"Change the card on file, or open the full invoice archive." with a Payment method & receipts button. It opens Stripe's customer portal in a browser window. The portal handles your card and receipts only; plan changes and cancelling happen on this page. See Update your card and get receipts.

Cancel plan

At the very bottom, while your plan is active: "Not working out? Ending it now still runs through {renewal date}. You keep everything you've paid for." and a Cancel plan button that opens the cancel sheet. It is not shown while a plan is already ending. See Cancel your plan.

If the page shows a message instead

Message	What it means
"Managing your plan needs a signed-in cloud account."	The Mac is not linked to your Hailo cloud account. Log out and back in with your email and password, then try again.
"Couldn't find your workspace."	Hailo could not match your login to a workspace. Log out and in again. If it repeats, contact support.
"You don't have an active subscription yet."	You tried a plan change or cancel before subscribing. Pick a plan first.
"Couldn't open the billing portal. Try again in a minute."	Stripe did not answer. Wait a minute and try again.