The guided tour

See what the four tour chapters show, replay any of them from your avatar menu, and leave the tour with Esc.

The guided tour is a short walk through all three wings. It runs once on its own the first time you reach the dashboard after the onboarding wizard, and you can replay it any time.

Starting and stopping

  • First run. The tour starts by itself on your first dashboard visit after setup. It takes about two minutes.
  • Replay. Click your avatar at the top right and choose Show me around.
  • Leave. Press Esc at any stop. The tour pauses and does not come back on its own. Use Show me around to pick it up again.
  • Move on. Each stop has a next control. Two stops ask you to click a wing in the top bar instead, and the tour follows you there.

Chapters you have finished stay marked as done, so replaying one chapter never takes credit away from the others.

Chapter 1: Welcome

Stop What it points at
Welcome to Hailo An introduction. Booking, editing and delivery in one place
Three wings, one studio The Manage / Edit / Deliver pill in the top bar
Ask Hailo The command bar on the dashboard
Search The Search button and its Command-K shortcut
Notifications The bell
Your account Your avatar menu, which is also where Show me around lives

Chapter 2: Manage

Stop What it points at
The Manage rail The sidebar. The top group (Dashboard, Clients, Calendar) follows you into every wing
Leads The Leads item
Clients The Clients item
Finance The Finance item
Calendar The Calendar item
Your business at a glance The dashboard tiles, and that you can rearrange them
Now, the fun part Asks you to click Edit in the top bar

Chapter 3: Edit

The Edit stops are centered cards rather than pointers, because the Edit wing draws its own screen.

Stop What it explains
This is Edit What happens when you point Hailo at a wedding's cards
It runs in the background Analysis reports its progress on the Edit pill in the top bar while you work elsewhere
A project is a wedding A project starts from a couple you already have in Manage
Your projects The list of weddings you have started, in the sidebar
Every clip, labeled What each clip comes back tagged with
Multicam without the clapper Angles line up on their own audio
The films it builds for you Ceremony and speeches films, and Blueprints
It opens in your NLE Everything exports to Premiere Pro, Final Cut Pro or DaVinci Resolve
One wing left Asks you to click Deliver in the top bar

Chapter 4: Deliver

Stop What it points at
This is Deliver The page your couple watches the film on
Start a gallery The featured card on the Deliver home
Templates The Templates item in the sidebar
Everything you've sent The Deliveries item in the sidebar
That's Hailo The close. Replay any chapter from your avatar menu

If it didn't work

A stop is skipped. Stops that point at something your workspace does not have yet (an empty Deliver home, for example) are skipped rather than shown pointing at nothing.

The tour keeps starting on every page. Sign out and back in. If it still does, send a note from the Feedback tile so we can reset it for you.

Show me around is missing. It is in the avatar menu at the top right, under Notifications. Scroll the menu if your window is short.

Still stuck? Send a note from the contact page and a real person at Hailo answers. Include the studio name you signed up with and, if it is about a specific screen, what you clicked.
Contact support