Send feedback
Send a bug, an idea or a question to Hailo from the Feedback tile, with a screenshot of the page you are on if it helps.
The Feedback tile at the bottom of the sidebar sends a note straight to Hailo from any screen. Use it for bugs, ideas and questions.
Send a note
- Click Feedback in the sidebar footer. It sits above Settings in every wing.
- A box titled What's on your mind? opens. The page you are on is shown as a small chip so we know where you were.
- Pick what kind of note it is: Something's broken, Idea, Confusing, Too slow or Billing. Optional, and clicking the lit one turns it back off.
- Type your note. The placeholder reads "A bug, an idea, anything at all".
- Optionally open Add more detail and answer any of the three questions: what you were trying to do, what you expected instead, and whether it happens every time. All optional.
- Optionally attach a picture (below).
- Click the send button. ⌘↵ sends from the note or any of the detail fields.
When it lands you see Sent to Hailo and "We read every note and reply within 24 hours." Click Done. Replies come to the email address on your account.
Attach a screenshot
Two ways:
| Control | What it does |
|---|---|
| Screenshot this Hailo screen | A checkbox. Hailo captures the screen you are on and attaches it |
| The picture chip | Pick an image file from your Mac. A small × removes it |
Attach a screenshot whenever something looks wrong. It saves a round of questions.
Limits
| Limit | Value |
|---|---|
| Note length | 8,000 characters |
| Screenshot | Around 8 MB |
| Notes per hour | 12 |
Where it goes
Your note, the page you were on and any screenshot are emailed to Hailo with your address as the reply-to. Every note is also logged on Hailo's side, so nothing is lost if the email is slow.
If it didn't work
"Couldn't send. Try again". The note did not reach Hailo. Check your connection and click send again. If it keeps failing, send the same text from the contact page.
"That file couldn't be read as an image". Pick a PNG or JPG. Screenshots from macOS are fine.
The send button is greyed out. The note is empty. Type something first.
You need to include a log file. The feedback box takes images only. See Logs and diagnostics for which file to email and how to find it.