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The public inquiry form

What a couple sees when they fill in the form on your website, and what Hailo does the moment they submit it.

Updated September 2, 2026

Your inquiry form lives on your website and feeds the Leads page. This article describes the couple's side and what happens in Hailo. Building and embedding the form is covered in Build an inquiry form.

What the couple sees

The form renders in the template you chose (one of five looks, including a branded one that uses your studio colours) and in one or two columns. It contains the fields you added, in your order, with required ones marked.

  • Multiple-choice and checkbox questions can include an "other" choice. Picking it reveals a text box with the placeholder "Please specify".
  • One hidden field labelled "Leave this empty" is a spam trap. Couples never see it; bots that fill it in are ignored.
  • When the form is embedded on your site, it resizes itself to fit its content so there is no inner scrollbar.

After submitting, the couple sees one of two things, depending on what you set in the builder:

Setting The couple sees
Thank-you message A page showing your success message, in the same look as the form. If you did not write one, it reads "Thanks, we'll be in touch soon."
Redirect Your own thank-you page on your website.

What happens in Hailo

  1. A new lead appears on the Leads page with status New and source Website. The names, email, phone, date, budget, venue and message map to the lead's fields; every other answer is kept under Form responses on the Profile tab.
  2. Hailo emails you a notification. It goes to the notification address set on the form, or to your connected mailbox address if you left that blank. A notification also appears in the bell.
  3. If you turned on the auto-reply in the builder, the couple receives it from your connected mailbox. The default subject is "Thanks for your inquiry". Merge fields in the subject and body are filled in with the couple's details.
  4. Any automation with a new-lead trigger starts.

Troubleshooting

Submissions arrive but I get no email. The notification and auto-reply send through your connected mailbox. Connect Gmail or a custom mailbox under Settings > Integrations, then check the notification address on the form.

The couple got no auto-reply. Open the form in Settings > Embed forms and confirm the auto-reply is on and has a subject and body. It also needs a connected mailbox.

A lead has a dash for Budget but the couple answered. The budget question on the form is a text field. The answer is under Form responses on the Profile tab.

  • Build an inquiry formCreate an inquiry form, design it, choose what happens after a couple submits, set a per-form auto-reply and put it on your website or share the link.
  • The Leads listFind, filter and update every couple who has asked about your work, from the first inquiry to booked or lost.
  • The Profile tabReview what the couple told you when they inquired, move them along the pipeline by hand, and keep your Couple Notes.
  • The Messages tabRead every email with a couple, see when it was delivered and opened, and reply from a template with the partner on CC.
  • The notification bellRead what the bell badge means, use the panel and the See all page, and find where to choose which events ring the bell or email you.
  • Connect GmailSend proposals, invoices, questionnaire links and auto-replies from your own Gmail address, test the connection, and fix a connection that stopped sending.
Still stuck? Send a note from the contact page and a real person at Hailo answers. Include the studio name you signed up with and, if it is about a specific screen, what you clicked.
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