Usage meters

The Today panel on Settings > Hailo Billing shows how much of your plan you have used this cycle. There are up to four meters, and the one closest to its limit is always first, because that is the one about to stop your work.

The four meters

Meter	Sub-label	What it counts	Limit by plan
Footage analyzed	"handheld clips this cycle"	The tokens sorting has used since your cycle began, one token a minute of handheld footage. Locked-off cameras, drone, action cams and excluded folders are free and do not appear here.	Edit 300 tokens, Studio 600, Pro 1,200, early access 240
Ceremony builds	"this cycle"	Ceremony films built this cycle. One build covers up to an hour of ceremony, timed from what Hailo hears; a longer one counts 2. Rebuilding the same footage is free.	Edit 3, Studio 5, Pro 10, early access 2, free trial 2
Toast builds	"this cycle"	Toast films built this cycle, counted the same way.	Edit 3, Studio 5, Pro 10, early access 2, free trial 2
Blueprint builds	"this cycle"	Blueprint builds used since your cycle began. A Story counts as 2.	Edit 10, Studio 15, Pro 30, early access 5, free trial 2
Ask Hailo	"questions this cycle"	Questions asked in the Ask Hailo bar on the dashboard this cycle. One question counts once, however much work it does.	Studio 750, Pro 2,000, early access 50. Not included on Edit
Delivery uploads	"new film this cycle"	How much new film you have uploaded to galleries this cycle. Every meter resets on the same day each month, a month from the day you signed up, and the meter shows the date. Films that are still uploading count toward the limit too, so several films started together cannot go past it. Underneath, the meter also tells you how much of your work is live right now, and how much bought delivery you have left.	Studio 100 GB, Pro 200 GB, early access 10 GB. Not included on Edit

Each meter reads used / limit, for example 312 / 750. The footage meter shows your tokens as hours of footage, 60 tokens to the hour, so Studio's 600 tokens read as 10.

Under the footage meter a note may add:

• The bought tokens you have left, which never expire.
• "Resets {date}." with the day your cycle rolls over.

The colours

Bar	Meaning
Normal	Under 80% of the limit
Warning colour	80% or more of the limit. A busy weekend can finish the month from here. The top-up block under the meters switches to "You're close to your limit for this cycle."
Over	Past 100%. The feature is paused until the cycle rolls over, or until you add tokens

The panel's own line says what happens at the top: "When a meter fills, that feature pauses until the month rolls over."

A run that is already going when the footage meter fills always finishes. The next one does not start. Inside the Edit wing you will see a dialog titled You're out of tokens. with "This cycle's tokens are used up, so the run has paused where it stands. Nothing is lost. Add more and it carries on." and the buttons Add more · $25, See your plan and Not now. The Tokens pill in the Edit wing counts the same allowance as this meter.

"Not included" and "Unlimited"

• Not included means your plan has none of that thing. It is not a limit of zero you can reach; the feature is off. You would see it on a wing-scoped plan if that meter were shown.
• Unlimited (the bar reads No limit on this plan) means there is no cap. Only internal accounts have this.

These two are never confused on the page: a plan with a zero allowance shows Not included, never Unlimited.

Why some meters are missing

Meters for wings your plan does not include are not shown at all, rather than shown at 0%. On the Edit plan, Ask Hailo belongs to the Manage wing and delivery storage belongs to the Deliver wing, so those two meters do not appear; you only see Footage analyzed and Blueprint builds. A bar at 0% would read as a limit you are near, not a wing you did not buy.

When meters reset

• Footage analyzed, Blueprint builds and Ask Hailo reset at the start of each billing cycle. The cycle is anchored to the day your workspace was created, so the "Resets {date}" note under the footage meter is the day to watch, not the first of the month.
• Delivery storage never resets. It is a running total of what is stored.
• Bought tokens never expire. They sit on your balance and are drawn on after the cycle's tokens are gone.
• Bought builds never expire either. They are drawn on after the cycle's ceremony, toast or Blueprint builds are gone, and the meters show them as "plus N bought". See Buy more builds.

Why a rebuild never sorts again

Hailo analyzes a wedding's footage once. Building a Blueprint film, changing a song, or rebuilding a film after correcting a label reuses that analysis, so re-running a build on the same wedding never sorts its footage again. A Blueprint film costs one Blueprint build. A ceremony or toast film costs one ceremony or toast build, two for a ceremony over an hour, and rebuilding the same footage costs nothing.

Re-analyzing a project from scratch is different: that is a new footage analysis and it uses tokens again. See Re-analyzing.

If a meter looks wrong

What you see	What to check
Footage meter jumped more than one wedding	Open What you used this cycle under the meters. Each line shows how much footage it sorted. A locked-off or drone folder that was not routed as such counts as handheld; see Folder labels.
Blueprint builds shows a different number from the list	The meter counts every build since the cycle began. What you used this cycle shows the latest ten lines.
Storage did not go down after deleting a film	The total updates once the delete completes on Hailo's side. Reload the billing page after a minute.
The meter for Ask Hailo or storage is missing	You are on the Edit plan. Those wings are not included. See Locked wings.