System requirements

Check that your Mac can run Hailo before you download it.

Hailo is a Mac app. It needs a recent macOS, enough memory to analyze a wedding, and fast storage for footage.

Requirements

Item Requirement
Computer A Mac
macOS 12 (Monterey) or later
Processor Apple silicon (M-series) recommended. Intel Macs work, but footage analysis and film building take longer
Memory 16 GB minimum. More helps when you offload and analyze a full wedding at once
Storage A fast external SSD or a large internal drive for footage. Hailo indexes footage where it is and does not copy it, so a project takes the same space with or without Hailo, plus a small folder of working files
Internet Needed for Manage, Deliver, signing in, sending email and publishing galleries. Not needed for an analysis that is already running
Editor Premiere Pro, Final Cut Pro or DaVinci Resolve for opening what Hailo builds

Not supported

  • Windows
  • Linux
  • iPad or iPhone
  • macOS 11 or earlier

Optional permissions

Hailo works without any special macOS permission. Two are offered later, and both are optional:

Permission Why Hailo asks If you decline
Automation (control Finder) To move an older copy of Hailo to the Trash after an update Hailo shows you where the older copy is and you drag it yourself
Screen Recording (for the menu bar timer) To read the name of the project open in your editor Editing time still counts, without a project name

See The menu bar time agent and Two copies of Hailo.

Still stuck? Send a note from the contact page and a real person at Hailo answers. Include the studio name you signed up with and, if it is about a specific screen, what you clicked.
Contact support