Change the email on your account

Move your Hailo login to a new address. Both the old and the new inbox have to approve the change.

Updated September 2, 2026

Your login email is the address you sign in with and the one two-factor codes and reset links go to. Changing it takes an approval from both the current inbox and the new one, so a stolen password alone cannot move your login.

Note

This is your login address, not the studio address couples see on proposals and invoices. That one is under Settings > Your studio > Your details. See Your details.

Change your login email

  1. Open Settings > Account and find Email address under Signing in. It reads "Signed in as {your email}. Changing it takes an approval from both the current and the new inbox."
  2. Press Change email. A field appears with the placeholder new@address.com.
  3. Type the new address and press Send confirmations. (Cancel hides the field again.)
  4. You see "Confirmation links sent to {old address} and {new address}. Approve from both inboxes to complete the change, then sign in with the new address."
  5. Open the email in the old inbox and approve. Open the email in the new inbox and approve.
  6. Log out and sign in with the new address. Your password is unchanged.

Until both approvals are done, your login stays on the old address. Requests are limited to three a minute.

After the change

  • Two-factor codes, reset links and Hailo's notification emails go to the new address.
  • Your workspace, plan and everything in it are untouched.
  • On a Mac with Touch ID set up, log in once with the new address and your password so the remembered login is updated.

If it didn't work

Message What to do
"Enter a valid email address." The address is empty or not shaped like an email.
"That's already the email on this account." You typed your current address.
"Email changes aren't available in this environment." This Mac is running without a link to your cloud account. Log out and back in with your email and password, then try again.
Only one confirmation arrived Check spam in the other inbox. Both links must be used. If one has expired, press Change email and send the confirmations again.
You approved both and still cannot log in with the new address Log out fully, then log in with the new address. If the login screen still refuses, reset your password from Forgot? using the new address.
  • Reset your passwordGet a reset link from the login screen or from Account, choose a new password, and know what a reset does to your trusted devices.
  • Turn on two-factor authenticationAdd a six-digit email code to every login, handle the login challenge, and turn two-factor off when you need to.
  • Your accountChange your profile picture, password, sign-in email and two-factor, manage this Mac, pick a theme and reach your data.
  • Your detailsSet the business name, owner, email, phone, website and studio link name that couples see on proposals, invoices and delivery pages.
Still stuck? Send a note from the contact page and a real person at Hailo answers. Include the studio name you signed up with and, if it is about a specific screen, what you clicked.
Contact support