Change your plan

Upgrade, downgrade or switch between monthly and annual billing from the billing page, and when each change takes effect.

Updated September 2, 2026

You change plans from the plan cards on Settings > Hailo Billing. Moving up happens today and you pay only the difference for the rest of the period. Moving down waits for your renewal date, so you keep what you have already paid for.

Upgrade or downgrade at a glance

Upgrade (for example Edit to Studio) Downgrade (for example Pro to Studio)
Button on the card Upgrade to Studio Switch to Studio
Line above the button "Starts today" "Starts {renewal date}"
When it takes effect Right away At the end of the current period
What you pay The prorated difference for the rest of this period, charged now Nothing now. The new price starts at renewal
Your limits The new limits are live the moment you confirm Current limits until renewal
Message afterwards "You're on Studio. The new limits are live right now." "You'll move to Studio on {date}. Nothing changes until then."

Your new plan is at today's terms and is locked from then on. See Locked terms.

Upgrade

  1. Open Settings > Hailo Billing and scroll to Change what happens next.
  2. Choose Monthly or Annual with the toggle above the cards.
  3. Press Upgrade to {Plan} on the card you want. A sheet titled Switch plan opens.
  4. Read the two lines. Due today (prorated) shows what you are charged now for the rest of this period. Then shows the new price and your next renewal date. The sheet also says "Your new limits are live the moment you confirm. You only pay the difference for the rest of this billing period."
  5. Press Confirm and pay. Press Never mind to close without changing anything.

The card on file is charged the prorated amount and the page reloads with "You're on {Plan}. The new limits are live right now." Any wing that was locked is open straight away.

If Hailo cannot work out the prorated figure, the sheet shows Calculated at checkout instead of a number. You can still confirm; Stripe works out the exact proration when it charges.

Downgrade

  1. On the billing page, press Switch to {Plan} on a card below yours.
  2. The Switch plan sheet shows the new price under Then with your renewal date, and "This takes effect at the end of your current billing period. You keep everything you've already paid for until then."
  3. Press Confirm switch.

The page reloads with "You'll move to {Plan} on {date}. Nothing changes until then." The status chip becomes Changing {date}, the card you chose shows Scheduled with a Starts {date} button, and the timeline's next node reads "{Plan} starts, at $X a month. You keep {Current plan} until then." with a Keep {Current plan} button.

To cancel a scheduled downgrade before it happens, press Keep {Current plan} on the timeline. Nothing else changes.

Heads up

Downgrading from Studio or Pro to Edit removes the Manage and Deliver wings at renewal. Your leads, clients, invoices and galleries are kept, but you cannot open them, and published galleries stop being reachable, until you are on a plan that includes those wings. See Locked wings.

Switch between monthly and annual

  1. On your Current plan card, press Switch to annual billing. (To go the other way, set the toggle to Monthly and use the same button, which then reads for monthly.)
  2. The Switch plan sheet opens with the new interval under Then.
  3. Press the confirm button.

Switching period is a new purchase at today's rate for that interval. Annual is quoted at today's annual price on every card, including your own, even if your monthly price was locked earlier at a different figure. Annual saves 15%.

Guards and messages

Message Meaning
"Managing your plan needs a signed-in cloud account." This Mac is not linked to your Hailo cloud account. Log out and back in with your email and password.
"Couldn't find your workspace." Hailo could not match your login to a workspace. Log out and in again.
"You don't have an active subscription yet." You have no subscription to change. Use Start with {Plan} instead.
"Couldn't change your plan. Try again in a minute." Stripe did not accept the change. Wait a minute and try again.
"Subscribing needs a signed-in cloud account." You pressed Start with {Plan} on a Mac that is not linked to your cloud account.
"{Plan}, soon" on a card Hailo cannot take payment for that plan yet.
"You're already subscribed. Here's your plan." You opened the trial checkout with a subscription already running. Change plans from the cards instead.

Where plan changes do not happen

Stripe's customer portal (behind Payment method & receipts) handles your card and receipts only. It cannot change your plan or cancel it, so you can never end up with two subscriptions. See Update your card and get receipts.

  • Plans and pricingCompare the Edit, Studio and Pro plans, see what "hours of footage" counts, and learn what early access accounts get.
  • Locked terms: what you bought is what you keepWhy your price and limits never change under you, what the "New members pay" line means, and when your terms do change.
  • A tour of Hailo BillingEvery part of the Hailo Billing page: the status header, the invoice timeline, the run ledger, the plan cards and the fine print.
  • Cancel your planThe cancel sheet, when it takes effect, what your couples keep, what stops on the date, and how to turn a plan back on.
  • Wings that are not in your planWhat a locked wing looks like, what the upgrade card says, and what keeps working when a wing is not included.
Still stuck? Send a note from the contact page and a real person at Hailo answers. Include the studio name you signed up with and, if it is about a specific screen, what you clicked.
Contact support