Buy more tokens

When a busy month uses up your plan's tokens, you can buy a top-up without changing plans. A top-up is 300 tokens for $25, about two more weddings. It never expires.

The top-up block

Open Settings > Hailo Billing. The block sits directly under the usage meters and has two versions.

Your footage meter	The block reads	Button
Under 80%	Need more this cycle? with the $25 pack, about two more weddings, and "It doesn't expire, and a run already going always finishes."	The $25 button
80% or more	You're close to your limit for this cycle. with the same $25 pack, about two more weddings	The same button, now the primary button

If you already have bought tokens, a line in the block and a note under the footage meter show how many you have left.

The block only appears on plans with a monthly token limit. Internal unlimited accounts do not see it.

Buy a top-up

1. Open Settings > Hailo Billing and scroll to the top-up block.
2. Press the $25 button. A dialog titled Add footage opens inside Hailo showing $25, about two more weddings, and that it doesn't expire.
3. Fill in the card fields. They are Stripe's own fields drawn inside Hailo's dialog, so your card details never touch Hailo. The card on your subscription is not charged automatically; you enter a card here.
4. Press Pay $25. The button reads Paying… while Stripe works. If your bank asks you to approve the charge, a browser window opens for that step and returns you to the billing page.
5. The page reloads with "Footage added. It's on your balance now."

Press Cancel or the Esc key to close the dialog without paying.

From the out-of-tokens dialog in Edit

If a run stops because your tokens are used up, the Edit wing shows a dialog titled You're out of tokens. with "This cycle's tokens are used up, so the run has paused where it stands. Nothing is lost. Add more and it carries on."

• Add more · $25 opens the same Add footage dialog as above.
• See your plan takes you to Hailo Billing.
• Not now closes the dialog. The run stays paused until your cycle resets or you add tokens.

When the tokens land

The 300 tokens are added to your balance when the payment completes on Stripe's side, not when the page reloads. That means:

• If you close the dialog or leave the page after paying, the tokens still land within a minute.
• If the billing page reloads before Stripe has confirmed, the balance line may lag for a moment. Reload once.
• The tokens are drawn on only after the cycle's own tokens are gone, and they never expire.

The two messages

Message	Meaning
"Footage added. It's on your balance now."	The payment completed and the tokens are on your balance.
"No charge made."	You backed out of the payment, or it did not complete. Nothing was charged.

If it didn't work

What you see	What to do
The button reads Loading… for a long time	Stripe's fields have not loaded. Check your connection, close the dialog and press the button again.
"Could not start the payment."	Hailo could not open a payment with Stripe. Wait a minute and try again.
"That payment did not go through." and the button reads Pay again	The card was declined. Try another card and press Pay again.
"Something went wrong."	A general error from Stripe. Close the dialog and try again. If it repeats, contact support.
"Buying more footage needs a signed-in cloud account."	This Mac is not linked to your Hailo cloud account. Log out and back in with your email and password.
"Payments aren't configured yet."	Hailo cannot take top-up payments right now. Contact support.
The top-up block is missing	Your plan has no token limit, you are still on the free trial (start your plan from the top of the billing page instead), or top-ups are not available yet.