Billing and plans
Plans, the free trial, usage, upgrading, cancelling and receipts from Hailo.
11 articles
- Plans and pricingCompare the Edit, Studio and Pro plans, see what "hours of footage" counts, and learn what early access accounts get.
- Start your free trialHow the 3-day trial works, what it includes, what is on the checkout page, and what happens on day 4.
- Locked terms: what you bought is what you keepWhy your price and limits never change under you, what the "New members pay" line means, and when your terms do change.
- A tour of Hailo BillingEvery part of the Hailo Billing page: the status header, the invoice timeline, the run ledger, the plan cards and the fine print.
- Usage metersWhat the four usage meters count, what the colours mean, why some meters are missing on some plans, and when they reset.
- Buy more hours of footageAdd 2.5 hours of footage for $25 from the billing page or from the out-of-footage dialog, and what happens after you pay.
- Buy more deliveryAdd 100 GB of delivery for $59 when a busy month uses up your room, from the billing page or from the Deliver pill itself.
- Change your planUpgrade, downgrade or switch between monthly and annual billing from the billing page, and when each change takes effect.
- Cancel your planThe cancel sheet, when it takes effect, what your couples keep, what stops on the date, and how to turn a plan back on.
- Update your card and get receiptsChange the card Hailo charges, download receipts, and what to do when a renewal payment fails.
- Wings that are not in your planWhat a locked wing looks like, what the upgrade card says, and what keeps working when a wing is not included.